Information for close and close-plus contacts

You are a

  • close contact or
  • a close-plus contact

if you have been near someone with COVID-19 for longer than 15 minutes.

Public Health will tell you whether you are a close contact and need to get tested, isolate away from others immediately, and stay in self-isolation for a minimum of 14 days.

You may be told you are a close-plus contact, because you are at higher risk. You may have lived or worked with the person with COVID-19, or spent a long time with them. You also need to get tested and isolate from others in your household for 14 days.

If you are a close-plus contact - those living with you need to stay home until your 5 Day test result is negative.

ADVICE for Close and Close-Plus Contacts

All close and close-plus contacts are required to stay at home or in the quarantine facility - Jet Park - for the full 14 day self-isolation period AND until Public Health clears you to leave.

  • When isolating at home, please stay away from others as much as possible as you may be infectious.
  • If you develop symptoms or you are a close-plus contact, everyone living in your home will have to stay in self-isolation until your Day 5 test result comes back negative.
  • Even if you leave to go into a quarantine facility, your household members will still have to stay home until you have your Day 5 negative result.
  • If anyone in the household has symptoms, they should stay in self-isolation, and you should seek advice from the Public Health team who rings you for your daily check.

 You must get tested.

  • As a close or a close-plus contact, you will need to be tested for COVID-19 five days after you were first exposed to the person with the virus, and then again 12 days after you were last exposed to that person.
  • Sometimes an initial COVID-19 test is also required.
  • If you develop symptoms, you will need to have additional tests.
  • Tests are free, even if you are not a NZ citizen or resident.
  • Even if your test result is negative (did not detect COVID-19), you must continue to stay at home for the full self-isolation period.
  • You can get a COVID-19 test from your family doctor, urgent care centre or community testing centre. Find your nearest testing centre here.


Click here to go back to COVID-19 summary

  • Do not go to work, school or the supermarket. Do not have visitors, gatherings or meetings. 
  • Stay at home for 14 days. Do not leave unless you go into a quarantine hotel, get tested or need urgent medical care (phone ahead first).
  • Avoid contact with others living in your home – stay 2 metres away and do not share personal items like cups and towels
  • Wear a face mask or face covering. It is recommended that each household member has face covering.
  • Get food and supplies dropped off outside your door by friends or through online shopping
  • For more on self-isolation see the detailed information guides:


If your test shows that you have COVID-19, or you get sick, we ask you to move to a quarantine hotel.

Even if you are not sick, it may be better for you to go into a quarantine hotel.
We may suggest you and your family stay in a hotel facility as -

  • You will have free access to medical staff onsite
  • You are less likely to spread the virus to other household members
  • You will have essentials such as meals and wifi provided
  • You will get the support you need
  • Your household members may be able to return to work and school faster than if you had stayed at home with them

Please discuss with the public health team whether you should bring immediate family members, e.g.  children with you.

The quarantine hotel will tell you when you should arrive at the hotel, please do not arrive unexpectedly.  You will receive a pick up time, if transport is arranged for you and your family. This gives you time to make arrangements for others staying at home or for pets to be cared for.

When on site, please follow the instructions of the staff.

If you or your family become unwell, call your local doctor or free phone Healthline: 0800 358 5453, available 24 hours, 7 days a week, and interpreters are available.

Tell them you are a close contact of someone with COVID-19.

The symptoms of COVID-19 are similar to common illnesses such as a cold or influenza. You may have one or more of the following:

  • a new or worsening cough
  • fever (at least 38˚C)
  • shortness of breath
  • a sore throat
  • sneezing and runny nose
  • temporary loss of smell.

Some people may have less typical symptoms such as only: fever, diarrhoea, headache, muscle pain, nausea/vomiting, or confusion/irritability.

Shortness of breath is a sign of possible pneumonia and requires immediate medical attention.

If you become severely unwell or have difficulty breathing, immediately call an ambulance on 111 and tell them you are a close contact of someone confirmed as having COVID-19.

Last updated 4.5.2021

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